Privacy Policy

1. Introduction

This Privacy Policy explains how Baserah collects, uses, and protects information in connection with this pre-launch website at www.baserh.net (the “Website”). It describes this Website’s current, actual behavior. It does not describe the future Baserah clinical platform, which will have its own privacy notice published before clinical or paid services become available.

2. Who this policy covers

This Website is operated in connection with شركة بصيرة للارشاد الاسري (Baserah), a limited liability company registered in Saudi Arabia (National Number 7028008576). References to “Baserah,” “we,” “us,” or “our” in this policy mean the entity operating this Website.

3. Pre-launch status of this website

Baserah is currently preparing for launch in Saudi Arabia. This Website is a public informational website. It does not currently offer user accounts, sign-in, appointment booking, payments, or live consultations, and it does not accept or process medical records or health information.

4. Information you may provide to us

If you choose to contact us directly — for example by email or phone — you may provide information such as your name, contact details, and the content of your message. The contact form on this Website performs validation only: it does not currently transmit or store the information you enter, and no message sent through that form reaches Baserah. To reach us, please use hello@baserh.net or +966 59 171 6933.

5. Information processed automatically

Delivering any website necessarily involves standard technical processing by the hosting and infrastructure used to make it available, such as the connection information needed to serve web pages to your device. We do not currently publish a detailed inventory of hosting providers, technical logs, or their retention periods. This policy will be updated with further detail once those arrangements are confirmed.

6. How we use information

Where you voluntarily provide information by contacting us directly, we use it only to understand and respond to your inquiry. We do not use information from this Website for advertising, profiling, or automated decision-making.

7. Sensitive health information

This Website does not request, accept, or process medical records, diagnoses, or other sensitive health information. Please do not include this type of information when contacting us. This Website is not an emergency service — if you need urgent help, please contact your local emergency services or a qualified professional directly.

8. Sharing of information

We do not sell personal information. We may share information you provide to us directly with personnel or service providers who help us respond to your inquiry, and where required by law. We do not currently share information with advertising or analytics partners, because this Website does not use advertising or analytics tools.

9. Hosting and international processing

This Website may be hosted or delivered using infrastructure located inside or outside Saudi Arabia. We do not currently claim that information is processed or stored exclusively within Saudi Arabia. Specific hosting locations, sub-processors, and any international-transfer safeguards will be documented here once confirmed.

10. Retention

We retain information you provide to us only for as long as reasonably necessary to respond to your inquiry, unless a longer period is required or permitted by law. We have not yet published a detailed retention schedule for the future Baserah platform; one will be provided before clinical or paid services launch.

11. Cookies and similar technologies

This Website uses one strictly necessary cookie, on the Contact page only. It stores a timestamp for a maximum of 30 seconds, to prevent the contact form from being submitted repeatedly in rapid succession. It does not identify you, does not track you across other websites, and is not used for advertising or analytics. This Website does not otherwise use cookies, and does not use advertising or analytics cookies of any kind. If this changes, we will update this policy in advance and, where required, seek your consent.

12. Third-party links

This Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policy of any third-party website you visit.

13. Children and young people

This Website is not directed at children, and we do not knowingly collect personal information from children through it. If you believe a child has provided personal information to us, please contact us so we can address it.

14. Your privacy rights

Depending on applicable law, you may have rights in relation to personal information you have provided to us, such as requesting access to, correction of, or deletion of that information. To make a request, please contact us using the details below and we will consider it in accordance with applicable law. We have not yet published a detailed rights-request process for the future Baserah platform; a fuller process will be published before clinical or paid services launch.

15. Changes to this policy

We may update this policy as this Website and the Baserah platform develop. If our data practices change in a material way — for example, if we begin to process health information, use cookies for advertising or tracking, or launch user accounts — we will publish an updated policy before those changes take effect. We recommend checking this page periodically.

16. Contact us

If you have questions about this policy or how we handle information in connection with this Website, please contact us at hello@baserh.net or +966 59 171 6933. See also our Terms of Use.