Complaints & Customer Support

1. Introduction

Baserah is currently preparing for launch in Saudi Arabia. This page explains how to reach us about this pre-launch website. It does not describe a clinical complaints process, because clinical services are not yet available.

2. How to reach us

You can contact us by emailing hello@baserh.net or calling +966 59 171 6933 about any of the following:

• General website concerns or feedback
• Accessibility issues with this website
• Privacy questions or requests
• Technical issues, such as broken links or pages that don’t work correctly
• General complaints about this website or how we have communicated with you

3. What to expect

We review messages we receive and aim to respond within a reasonable time. We have not yet published a specific response-time commitment; one will be confirmed as our team and processes are finalized ahead of launch.

4. Sensitive health information

Please do not include medical records, diagnoses, or other sensitive health information in general communications with us. This website does not currently offer a secure channel for that type of information.

5. Future complaints process

Once specialist consultations, appointment booking, and paid services become available on the Baserah platform, we will publish a dedicated complaints process covering those services, including how to raise concerns about a specific consultation, specialist, or booking.

6. Your rights

This page does not limit any rights you may have under applicable law.